Order Cancellation

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

If the item which you ordered has not yet shipped or has shipped and not yet been delivered to you then you may cancel the order online. Your refund will be on process once we receive ordered item back from courier company/Post Office.

Once your order is delivered then you cannot cancel you order.

In order to cancel an item in your order :

1) Log into your PetBasket account and go to the ‘Orders History' page

2) Select the order which you want to cancel.

3) You will redirect to the detail page where you will see a link named ‘Cancel’.

4) Click on ‘Cancel’ link then there will be a popup box where you have to insert reason for cancelling order and after submitting your order cancellation request will be generated..

5) Once your order cancellation request is generated then we will ensure that the cancellation is processed as soon as possible.