Terms & Conditions
Effective Date: 22 May 2026
Introduction:
Welcome to PetBasket. By accessing or using the PetBasket mobile application, website, or related
services, you agree to comply with and be bound by these Terms & Conditions.
1. Eligibility
Users must be at least 18 years old to use PetBasket services. By using the platform, you confirm that
the information provided is accurate and valid.
2. Services
PetBasket provides a digital platform for pet purchases, pet accessories, grooming services, training
services, veterinary consultations, and related pet care services.
3. User Accounts
Users are responsible for maintaining the confidentiality of their account credentials and for all activities
conducted through their account.
4. Orders & Payments
All purchases and bookings made through PetBasket are subject to availability and confirmation.
Payments are securely processed through third-party payment gateways.
5. Pet Purchases
PetBasket acts as a platform connecting users with breeders and sellers. Users are advised to
independently verify pet details, breeder authenticity, and pet health conditions before completing
transactions.
6. Veterinary, Grooming & Training Services
PetBasket may connect users with third-party veterinarians, groomers, and trainers. PetBasket is not
directly responsible for the quality, outcomes, or conduct of third-party service providers.
7. Cancellations & Refunds
Cancellation and refund eligibility may vary depending on the product or service category. Refund
timelines and conditions will be governed by the applicable refund policy.
8. User Conduct
Users agree not to misuse the platform, upload harmful content, engage in fraudulent activities, or
violate applicable laws while using PetBasket services.
9. Intellectual Property
All trademarks, logos, designs, content, and branding associated with PetBasket are the intellectual
property of PetBasket and may not be copied or used without authorization.
10. Limitation of Liability
PetBasket shall not be liable for indirect, incidental, or consequential damages arising from the use of
the platform, third-party services, pet transactions, or delivery-related issues.
11. Privacy
Use of the platform is also governed by the PetBasket Privacy Policy.
12. Modifications
PetBasket reserves the right to modify, suspend, or discontinue any part of the platform or services at
any time without prior notice.
13. Termination
PetBasket may suspend or terminate user accounts that violate these Terms & Conditions or engage in
suspicious or harmful activities.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
15. Contact Information
For support or legal queries, users may contact: PetBasket Mumbai, Maharashtra, India Email:
info@petbasket.in
