Privacy Policy
Effective Date: 22 May 2026
Welcome
Welcome to PetBasket. Your privacy is important to us. This Privacy Policy explains how PetBasket
collects, uses, stores, and protects your information when you use our mobile application, website, and
related services.
1. Information We Collect
We may collect personal information including your full name, mobile number, email address, delivery
address, profile details, pet information, and usage data.
2. Pet Information
PetBasket may collect information related to pets including breed, age, vaccination details, and
health-related information voluntarily shared by users.
3. Payment Information
Payments made on PetBasket are securely processed through third-party payment gateways.
PetBasket does not store debit card, credit card, or banking details.
4. Device & Usage Data
We may collect IP address, device information, app usage analytics, location data, and technical logs to
improve user experience and platform security.
5. How We Use Your Information
Your information may be used to create accounts, process orders, manage bookings, connect users
with breeders, veterinarians, trainers, groomers, improve services, send notifications, and provide
customer support.
6. Sharing of Information
PetBasket may share limited information with verified breeders, veterinarians, grooming partners,
training partners, delivery providers, and payment gateway partners solely for operational purposes.
7. Data Security
We implement reasonable security measures to protect user data from unauthorized access, misuse, or
disclosure. However, no online system can guarantee complete security.
8. User Permissions
The app may request permissions such as camera access, storage access, location access, and
notifications to improve functionality and customer experience.
9. Third-Party Services
PetBasket may use third-party tools, analytics providers, payment gateways, maps, and external
services. Their usage is governed by their respective privacy policies.
10. Pet Transactions Disclaimer
PetBasket operates as a technology platform connecting users with breeders and service providers.
PetBasket is not directly responsible for breeder conduct, pet health conditions, or third-party services
provided outside the platform.
11. Children’s Privacy
PetBasket services are not intended for individuals below 18 years of age without parental supervision.
12. Data Retention
We may retain user data for operational, legal, compliance, and security purposes where required
under applicable laws.
13. Changes to This Policy
PetBasket reserves the right to update or modify this Privacy Policy at any time. Updated versions will
be published on our website and application.
14. Contact Us
For privacy-related concerns or support, users may contact: PetBasket Mumbai, Maharashtra, India
Email: info@petbasket.in
